Handling Charges:

A Standard Handling Charges fee is MYR0 per transaction

Warranty:

The warranty shall refer to product manufacturers subject to the terms and conditions.

Return & Refund policy:

Refund only for sealed box item*

Return shipping – Buyer pays return shipping*

Refund will be given cash bank in or Refund to credit card (T&C)*

*KTS online Store reserve the right to change.

 

Important Note:

Please go through all description before purchase.

Privacy Policy

This privacy policy applies to the use of www.kts.my

We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.

 

Copyrights & Trademarks

The KTS online Store website, design, text and graphics © 2020 kts.my and the KTS logo are service marks of KTS Cellular Sdn Bhd. The KTS name, website and logo may not be used in any way without prior, written permission from KTS.
Some product materials, company names and logos contained within this site are Copyright by the original owner and may be Trademarks of their respective owners

 

Log Files and Cookies

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits.  Cookies are very small text files that are stored on personal computers for reference purposes. 

We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.

We have no access to or administration abilities over any cookies that are used by any advertisers on our site. 

 

Registration and Use of Personal Information

Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process. If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at retail@ktsc.my , by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.

Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.

 

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information. 

You may submit any questions you may have about our security procedures by emailing us at retail@ktsc.my 

 

How do I place an order?

After you have added your items to the Shopping Cart, just follow the simple checkout steps and we’ll get your order processed right away. You can also save items in your Shopping Cart or to your Wishlist to access at a later date.  

 

 

Order & Payment : FAQ

 

How do I place an order?

After you have added your items to the Shopping Cart, just follow the simple checkout steps and we’ll get your order processed right away. You can also save items in your Shopping Cart or to your Wishlist to access at a later date.  

 

How can I check the status of my order?

We process your order within 3 business days of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to refer.

You may also access “My Account” from the kts.my website. This link is located in the upper right corner of the website.

 

Can I modify or cancel my order?

Please contact us within 24 hours after placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 3-day policy and/or incur a cancellation fee. Please contact us if you have any questions.

 

Is there a warranty on the products I purchase?

All products sold on www.kts.my are subject to the warranty policies of their respective manufacturers. Please contact us to inquire about specific products.

 

 

Payment Options: Currency & Pricing

The currency currently used for transactions at kts.my is Malaysia Ringgit (MYR).

 

Am I safe to pay using credit cards at kts online store?

Your credit card details are protected according to kts.my privacy and security policy.

When you submit your details to us over the Internet, you will be directed to a secured site under the industry-standard SSL.

Under certain circumstances, further details such as credit card holder’s name, credit card number, and fixed line number will be requested by kts online store management for further verification.

KTS would not request any passwords either through e-mail or phone call.

KTS reserves the rights to cancel or reject any transactions when the purchaser or credit card holder’s fails to produce any verifications. 

 

Shipping Info

 

Same Day Shipping* 

In most cases we are able to ship the same day (Monday – Friday), provided the order is placed before 3.00pm (GMT +08.00). We cannot guarantee this but make every efforts to do so.
 
Please Note: 
  • In all domestic shipping options, Business Days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Selected products will not be shipped on the every first Friday of the month to avoid any miscarriage occurring.
  • Domestic shipment (Within Malaysia): Shipping may take 1-2 business days from the date of shipment.
  • International shipment: Transit times from Malaysia may take 2 – 5 business days, and can vary based on DHL tariff zones from the date of shipment. 
  • All transit times specified by DHL are subject to Customs clearance.
  • Custom duties and taxes are not included in shipping charges as stated. 

 

Damages & Missing Items

If you have received an item that has been damaged or have missing items from your order, contact us by email retail@ktsc.my within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy. 
 
 
For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.
 

Out-of-Stock Products

We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within one business day of your order.