8-Port Simultaneous Charging?learn more
LIMITED PRODUCT WARRANTY
KTS Cellular & Segway-Ninebot warrants to the original purchaser that the product shall be free from defects (‘Limited Product Warranty’). KTS Cellular and its Authorized Resellers are not responsible for damage arising from the consumer’s failure to follow the provided instructions relating to the use of the product.
Limited Product Warranty of 24 months
applies to all Segway-Ninebot purchased from KTS Cellular & its Authorized Resellers (Segway-Ninebot model D18W, model D38U, model F2 and model Max G2 excluding its accessories).
Limited Product Warranty of 12 months
applies to all Segway-Ninebot purchased from KTS Cellular & its Authorized Resellers (Segway-Ninebot model E2 pro, and model C2 pro excluding its accessories).
Limited Product Warranty of 6 months
applies to all Segway-Ninebot accessories purchased from KTS Cellular & its Authorized Resellers (charger unit, and other optional add-on accessories).
This Limited Product Warranty commences on the date of which the original purchaser purchases the product, with valid supporting documents as proof of purchase.
COVERAGE AND APPLICATION
If a hardware defect is found and KTS Cellular and its Authorized Resellers deem it subject to a valid claim, and said Segway-Ninebot unit is within the Limited Product Warranty Period, we will either:
Repair the product at no charge for the original purchaser, using new or refurbished replacement parts;
OR
Replace the product with a new or refurbished product.
Shipping and handling charges may apply.
EXCLUSIONS AND LIMITATIONS
This Limited Product Warranty does not apply to any damage caused in the following circumstances:
Damage caused by nature or natural disasters, for example, flooding, corrosion and the like.
Negligent, reckless or incorrect use of the product.
Commercial use of the product.
Unauthorized modifications to any part of the product, including all hardware & software components of said product.
Damage caused by use with non-Segway-Ninebot products.
Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes.
Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by Segway-Ninebot or with improper voltage or power supply
Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not authorized by Segway-Ninebot to perform such services
Damage caused by natural wear and tear (parts excluded from Limited Product Warranty are explicitly stated here as: Pneumatic tires, friction elements in brake assembly, rubber standing pads.
Doing self-check before send for warranty?
Here are the most frequent error code seen in Segway-Ninebot Kicksccoter. You may refer to the code for what it mean and what to check.
segway-ninebot model
Error Code |
Malfunction Part |
Error Phenomenon And Solution |
| 10 | Dashboard、Control Bus | Dashboard And Control Board Communication Abnormal，check Connected Cable |
| 11 | Control Board | Motor A Phase Current Abnormal, check Control Board |
| 12 | Control Board | Motor B Phase Current Abnormal, check Control Board |
| 13 | Control Board | Motor C Phase Current Abnormal, check Control Board |
| 14 | Dashboard, Electric Throttle | Throttle Hall Abnormal, check Electric Throttle, dashboard And Connected Cable |
| 15 | Dashboard, Brake | Brake Hall Abnormal, check Electric Brake, dashboard And Connected Cable |
| 18 | Motor, Controller | Check The Cable Between Motor And Controller |
| 21 | Battery | Check The Cable Between Battery And Controller, Battery Is Faulty Or Not |
| 22 | Battery | The Battery Is Not An Original One From Segway-Ninebot |
| 23 | Battery | The Serial Number Of The Battery Has Not Been Modified |
| 24 | Controller | Check Controller |
| 26 | Controller | Check Controller |
| 27 | Controller | Check Controller |
| 28 | Controller | Check Controller |
| 29 | Controller | Check Controller |
| 31 | Controller | Check Controller |
| 35 | Modify The Default Serial Number, Control Board | Unit Has Default Serial Number, change Control Board |
| 36 | Battery | Battery Fault |
| 39 | Battery | Battery Temperature Sensor Abnormal |
| 40 | Controller | Controller Temperature Sensor Is Abnormal |
| 41 | Battery Overheating | When The Battery Temperature Is Greater Than 50 °, The Alarm Will Be Given, And When The Battery Temperature Drops, The Alarm Will Disappear |
Alarm Codes |
Prompt Information (English) |
Parts to Check (English) |
| 1# Alarm | Dry Cells Power too Low | Dry Cells |
| 5# Alarm | 12V Voltage Abnormal | Ninebot MAX Control Board |
| 6# Alarm | 5V Voltage Abnormal | Ninebot MAX Control Board |
| 7# Alarm | 3.3V Voltage Abnormal | Ninebot MAX Control Board |
| 9# Alarm | Oscillator Doesn’t Vibrate | Ninebot MAX Control Board |
| 11-13# Alarm | Motor 1-Phase Current Sampling Abnormal | Ninebot MAX Control Board |
| 14-16# Alarm | Motor 2-Phase Current Sampling Abnormal | Ninebot MAX Control Board |
| 17# Alarm | Battery Firmware Version is Too Low | Battery or Update Program |
| 18# Alarm | Foot Mat Switch 1 Detection Abnormal | Rubber Bowl Switch Assembly |
| 19# Alarm | Foot Mat Switch 2 Detection Abnormal | Rubber Bowl Switch Assembly |
| 21# Alarm | Linear Hall Sensor Detection Abnormal | Steering Mechanism Assembly |
| 22# Alarm | Strain Gauge Detection Chip HX711 Communication Abnormal | Vehicle Frame, Ninebot MAX Control Board |
| 23# Alarm | Battery Communication Abnormal | Battery |
| 24# Alarm | Battery Password Error | Battery |
| 25# Alarm | Bluetooth Communication Abnormal | Cabin or Ninebot MAX Control Board |
| 26# Alarm | Systempower Voltage Detection Abnormal | Ninebot MAX Control Board |
| 27# Alarm | Unable to Power OFF | Cabin |
| 28# Alarm | Unable To Save Internal Flash Data | Ninebot MAX Control Board |
| 29# Alarm | Control Board Internal Password Error | Ninebot MAX Control Board |
| 31# Alarm | Motor 1 Driver Abnormal | Ninebot MAX Control Board |
| 32# Alarm | Motor 2 Driver Abnormal | Ninebot MAX Control Board |
| 34# Alarm | Program Skip Failure | Ninebot MAX Control Board |
| 35# Alarm | Gyroscope Cummunication Failure | Ninebot MAX Control Board |
| 36-38# Alarm | Motor 1 Phase Hall Sensor Abnormal | Ninebot MAX Control Board Or Wheel Hub Motor |
| 39-41# Alarm | Motor 2 Phase Hall Sensor Abnormal | Ninebot MAX Control Board Or Wheel Hub Motor |
| 51# Alarm | Temperature Difference Between the Two Sides of the Battery Exceeds 20 ° | Battery |
| 52# Alarm | Battery Voltage Imbalance | Battery |
| 55# Alarm | Serial Port Communication Interrupted | Gokart Control Board |
| 55# Alarm | Serial Port Communication Interrupted | Vehicle Frame Spring Wire |
| 55# Alarm | Serial Port Communication Interrupted | Ninebot MAX Interfacing Cable |
| 55# Alarm | Serial Port Communication Interrupted | Front Cabin Y-Type Wire |
| 56# Alarm | Bluetooth Communication Error | Gokart Control Board |
| 57# Alarm | Serial Port & Bluetooth Communication Error | Vehicle Frame Spring Wire |
| 57# Alarm | Serial Port & Bluetooth Communication Error | Gokart Control Board |
| 58# Alarm | Throttle Signal Abnormal | Throttle & Brake Pedal Assembly |
| 59# Alarm | Brake Signal Abnormal | Throttle & Brake Pedal Assembly |
Error Code |
Cause of Failure |
Solution |
| 10 | Bluetooth Communication Abnormal | Check whether the connection terminal between the dashboard and the main control cable is connect well, if not, please contact our call center or authorized service center for after sales service. |
| 11 | Sampling Phase Current of Motor 1A Abnormal | Please contact our call center or authorized service center for after sales service. |
| 12 | Sampling Phase Current of Motor 1B Abnormal | Please contact our call center or authorized service center for after sales service. |
| 13 | Sampling Phase Current of Motor 1C Abnormal | Please contact our call center or authorized service center for after sales service. |
| 14 | Throttle Hall Abnormal | Check whether the throttle is pressed when starting up, if not, please contact our call center or authorized service center for after sales service. |
| 15 | Brake Hall Abnormal | Check whether the brake is pressed when starting up, if not, please contact our call center or authorized service center for after sales service. |
| 18 | Hub Mortor Hall Abnormal | Check whether the motor hall connector is loose, please contact our call center or authorized service center for after sales service. |
| 21 | Battery Communication Abnormal | Check whether the connection terminal between the battery communication cable and the controller is loose, if so, please contact our call center or authorized service center for after sales service. |
| 23 | Serial Number of the Battery is Default | Please contact our call center or authorized service center for after sales service. |
| 24 | Voltage Initialization Abnormal | Check whether the connection terminal between the battery and the controller is loose, if so, please contact our call center or authorized service center for after sales service. |
| 26 | Data Writing/Reading Abnormal | Please contact our call center or authorized service center for after sales service. |
| 31 | FLASH Operation Problem | Please contact our call center or authorized service center for after sales service. |
| 35 | Serial Number of the Unit is Default | Check whether the S/N number of the unit is default, if so, please contact our call center or authorized service center for after sales service. |
| 39 | Battery Temperature Abnormal | Check whether the working environment of the battery is normal, if not, please contact our call center or authorized service center for after sales service. |
| 40 | Controller NTC Abnormal | The controller temperature is too high，please contact our call center or authorized service center for after sales service. |
| 41 | Hub Motor NTC Abnormal | Please contact our call center or authorized service center for after sales service. |
| 45 | Battery Socket Cable Sampling Current | Please contact our call center or authorized service center for after sales service. |
| Ninebot E2 series error codes (applicable to E2 Pro & C2Pro) | ||
| Error Code | Possible failure | Meaning & Solution |
| 10 | Dashboard | Dashboard communication is abnormal, please check the dashboard or related cables. |
| 11 | Controller / Motor | Phase A of motor current sampling is abnormal, please check controller. |
| 12 | Controller / Motor | Phase B of motor current sampling is abnormal, please check controller. |
| 13 | Controller / Motor | Phase C of motor current sampling is abnormal, please check controller. |
| 14 | Throttle / Dashboard | Throttle hall sensor error, please check throttle handle, dashboard and related cables. Check whether the throttle is pressed when starting up, if not, please contact our authorized service center for after sales service. |
| 15 | Brake lever / Dashboard | Brake hall sensor error, please check brake handle, dashboard and related cables. Check whether the brake is pressed when starting up, if not, please contact our authorized service center for after sales service. |
| 18 | Motor / Controller | Motor hall abnormal, check motor, control board, connected cable. |
| 21 | Battery / Controller | Battery communication failed, check battery, control board, connected cable |
| 23 | Internal battery | Battery default serial number, change battery |
| 35 | Controller | Serial no of the scooter is wrong, please contact after-sales service. |
| 39 | Battery | Battery temperature sensor is abnormal, ensure that ambient temperature is between -10C～50C, or contact after-sales service. |
| 40 | Controller | Controller temperature sensor is abnormal, please check the controller. |
| 42 | Motor | Motor is not calibrated. First turn the vehicle off, and then press the brake handle, while long Press the power button for 5 Seconds to keep the motor stable, and you will hear beeps, which means that the calibration is successful. Restart to observe the vehicle status. If calibration failed, retry but this time to long press power button for 15 seconds. Please contact after-sales service if alarm errors are still encountered post calibration. |
| 45 | Controller | Motor Busbar Current Operational Amplifier Circuit Abnormal |
| 45 | Controller | Motor Busbar Current Operational Amplifier Circuit Abnormal |
| 50 | Motor | Motor phase loss, please check controller. |
| 51 | Controller | Controller overvoltage, please check controller. |
| 52 | Motor | The motor is blocked, please check whether it is overloaded. |
| 53 | Controller | The controller is over current, please check whether it is overloaded. |
| 54 | Controller | The controller is overcurrent level II, please check whether it is overloaded. |
Error Code Description |
Specific Failure Description |
Solution |
| Error 10 | After powering on, the vehicle display screen flashes the number 10 and emits a long beep. | Communication failure between the dashboard and the controller |
| Error 11 | After powering on, the vehicle display screen flashes the number 11 and emits a long beep followed by a short beep. | Controller malfunction, check controller |
| Error 12 | After powering on, the vehicle display screen flashes the number 12 and emits a long beep followed by two short beeps. | Controller malfunction, check controller |
| Error 13 | After power on, the vehicle display flashes the number 13 and emits a long beep followed by three short beeps. | Controller malfunction, check controller |
| Error 14 | After powering on, the vehicle display screen flashes the number 14 and emits a long ‘beep’ followed by four short ‘beeps’. | This alarm is caused by abnormal dial throttle hall signal, check whether throttle rebound is smooth and if it returns to original place after throttle is let go. |
| Error 15 | After powering on, the vehicle display screen flashes the number 15 and emits a long beep followed by five short beeps. | This alarm is caused by abnormal brake lever Hall signal, check whether the brake lever bounces back in place. |
| Error 18 | After powering on, the vehicle display screen flashes the number 18 and emits a long ‘beep’ followed by eight short ‘beeps’. | This alarm is caused by the abnormal motor Hall sensor |
| Error 19 | After powering on, the vehicle display screen flashes the number 19 and emits a long ‘beep’ followed by nine short ‘beeps’. | Abnormal battery readings, Connect vehicle to Segway-Ninebot APP and check battery status in vehicle details. |
| Error 21 | After powering on, the vehicle display screen flashes the number 21 and emits two long beeps and one short beep. | Communication failure between the battery and the controller |
| Error 22 | After power on, the vehicle display screen flashes the number 22 and emits two long beeps and two short beeps. | Check Battery |
| Error 23 | After power on, the vehicle display flashes the number 23 and emits two long beeps and three short beeps. | Battery SN error |
| Error 24 | After power on, the vehicle display screen flashes the number 24 and emits two long beeps and four short beeps. | Check Controller |
| Error 26 | After power on, the vehicle display flashes the number 26 and emits two long beeps followed by six short beeps. | Check Controller |
| Error 27 | After power on, the vehicle display flashes the number 27 and emits two long beeps and seven short beeps. | Check Controller |
| Error 28 | After power on, the vehicle display screen flashes the number 28 and emits two long beeps and eight short beeps. | Check Controller |
| Error 29 | After powering on, the vehicle display flashes the number 29 and emits two long beeps and nine short beeps. | Check Controller |
| Error 31 | After power on, the vehicle display screen flashes the number 31 and emits three long beeps and one short beep. | Check Controller |
| Error 35 | After power on, the vehicle display flashes the number 35 and emits three long beeps and five short beeps. | Check Controller SN if have been replaced prevously |
| Error 37 | After powering on, the vehicle display screen flashes the number 37 and emits three long beeps and seven short beeps. | Charging dock malfunction or a battery charging cable malfunction |
| Error 39 | After power on, the vehicle display screen flashes the number 39 and emits three long beeps and nine short beeps. | This alarm is caused by abnormal battery temperature, Ensure that the ambient temperature is between -10 and 50 ° C |
| Error 40 | After powering on the vehicle, the dashboard displays the number 40 and emits four long “beeps”. | Abnormal motor readings. |
| Error 41 | After powering on the vehicle, the dashboard displays the number 41 and emits four long “beeps” and one short “beeps”. | Abnormal controller readings. |
| Error 45 | After powering on the vehicle, the dashboard displays the number 41 and emits four long “beeps” and one short “beeps”. | Abnormal motor current readings, motor overcurrent. |
| Error 51 | After power on, the vehicle display screen flashes the numbers 51 or HI, and emits five long beeps and one short beep. | This alarm is caused by vehicle detecting abnormal motor temperature. |
| Error 52 | After power on, the vehicle display flashes the number 52 and emits five long beeps and two short beeps. | This alarm is caused by vehicle detecting abnormal vehicle temperature. |
HOW TO OBTAIN WARRANTY SERVICE
KTS Cellular may require the customer to provide documents that constitute or support proof of purchase. We may check the serial number on whether if the product is authentic and purchased through an Authorized Reseller in Malaysia.
Consumers requesting warranty claims are responsible for:
Providing proof of purchase via invoice.
Immediately cease using the product upon discovering a defect or upon making a claim to the relevant Authorised Reseller.
Returning the device to the retailer or online reseller.
Adding protection from damage (either use the original box or other adequate packaging if device is sent via third-party courier logistics).
Contact us for Warranty Service
Out of Warranty Repair Cost Estimates
There may be a time that the product has a problem and need to be fixed after the warranty period, and you may wonder where you can get the part and repair service. Worry not, you may come back to KTS Cellular for repair or part changing after the warranty period with some cost, below are the list of service and the cost estimates.
| ITEM DESCRIPTION | MODEL | ESTIMATE PRICE (RM) |
| Battery Assembly | D18W | 699 |
| D38U | 999 | |
| F2 | 1049 | |
| MAX G2 | 1499 | |
| Controller Board | D18W | 179 |
| D38U | 219 | |
| F2 | 229 | |
| MAX G2 | 249 | |
| Wheel Hub Motor Assembly | D18W | 455 |
| D38U | 565 | |
| F2 | 579 | |
| MAX G2 | 649 | |
| Outer Tyre Accessory | D18W | D38U | 69 |
| F2 | MAX G2 | 169 | |
| Inner Tube | D18W | D38U | 39 |
| F2 | MAX G2 (Tubeless) | ||
| Accelerator Throttle Accessory | D18W | D38 | F2 | 55 |
| Brake Element | D18W | D38U | 59 |
| F2 | 39 | |
| MAX G2 | 69 | |
Terms & Conditions:
1. Labor costs may apply for out of warranty service requests
2. RM50 service charge for service claims involving [battery, motor, controller board].
3. RM30 service charge for service claims involving wear & tear items [tubed tyres, inner tubes,drum brake elements].
4. Estimated repair costs, actual costs may vary.
5. Please get quotation before service request.
6. Delivery fees may be applicable for returns.
Collection Point
Comsat Mobile Communications Sdn. Bhd.
72, Jalan Kilang Midah, Taman Midah, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Segway-Ninebot Sunway Pyramid
F1.71A, FIRST FLOOR, SUNWAY PYRAMID, JALAN PJS 11/5, TAMAN BANDAR SUNWAY, Bandar Sunway, 46510 Petaling Jaya, Selangor
Service Center
KTS Cellular HQ
12, Jalan Kapar, Kawasan 18, 41400 Klang, Selangor
012-219 9999 (WhatsApp ONLY)
Our Segway Ninebot Products
View our Segway Ninebot Kickscooter D Series and accessories available here.
View all
Interested to join our network?
Welcome to contact us for enquiry to join us as our dealer.
contact us
Looking for Corporate Solution?
Looking to wow your event? Find out how to corporate with Segway-Ninebot
learn more