Samsung Warranty Malaysia – Protect-i by KTS Cellular
Enhance Your Devices with Protect-i
The Protect-i program is supported by all authorized service centers that work with original OEM parts for repair and/or replacement service. Do you know why it’s worth it to purchase your own phone Protection-i ?
Benefits of Protect-i

ONE TIME FEE.
Much lesser than you would pay for a replacement phone with Protect-i

GREAT SUPPORT.
By reputable and reliable service providers.

TRUSTED.
We have authorized Repairers to take care of your phone.

PREPAREDNESS.
Incidents happen. Protect-i can ease your burden.

EASY.
To enroll , just a simple click of a button , virtually anywhere.
Protect-i Device Protection for Extended Warranty & Screen Protection
Device Value (RM) | Additional 1-Year warranty extension from Standard Warranty period (excluding accessories) | One-time screen replacement within Standard Warranty period | One-time Extended Screen Replacement from 31st day to 18 months of phone purchase date |
400 – 1,300 | RM 53 | RM 83 | RM 99 |
1,301 – 3,000 | RM 110 | RM 133 | RM 152 |
3,001 – 5,000 | RM 166 | RM 168 | RM 189 |
5,001 – 6,000 | RM 219 | RM 168 | RM 189 |
- Extended Warranty is eligible to purchase within 6 months from purchase date of Samsung devices.
- Screen Protection is eligible to purchase within 30 days from purchase date of Samsung devices.
- Extended Screen Protection is eligible to purchase from 31st day to 18 months from purchase date of Samsung devices.
- You will get a call/Whatsapp from our Sales Team for activation within 24-hours after your payment is complete.
Protect-i Screen Replacement – Smartphones
Device |
Estimated Repair Cost (by third party technician) | Protect-i Screen Protection (within 30 days) | Protect-i Extended Screen Protection (31st day – 18 months) | Price per day |
Galaxy A32 | Up to RM 650 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy A32 5G | Up to RM 650 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy A52 | Up to RM 750 | RM 133 | RM 152 | Only RM 0.36 |
Galaxy A72 | Up to RM 750 | RM 133 | RM 152 | Only RM 0.36 |
Galaxy A02 | Up to RM 450 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy A02s | Up to RM 450 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy A12 | Up to RM 450 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy A42 5G | Up to RM 750 | RM 133 | RM 152 | Only RM 0.36 |
Galaxy A51 (256GB | Up to RM 650 | RM 133 | RM 152 | Only RM 0.36 |
Galaxy A21s | Up to RM 500 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy A31 | Up to RM 500 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy S20 FE 5G | Up to RM 1,000 | RM 168 | RM 189 | Only RM 0.46 |
Galaxy S21 | Up to RM 1,150 | RM 168 | RM 189 | Only RM 0.46 |
Galaxy S21+ | Up to RM 1,200 | RM 168 | RM 189 | Only RM 0.46 |
Galaxy S21 Ultra | Up to RM 1,300 | RM 168 | RM 189 | Only RM 0.46 |
Galaxy Note 20 | Up to RM 1,200 | RM 168 | RM 189 | Only RM 0.46 |
Galaxy Note 20 Ultra | Up to RM 1,300 | RM 168 | RM 189 | Only RM 0.46 |
Protect-i Screen Replacement – Tablet
Device |
Estimated Repair Cost (by third party technician) | Protect-i Screen Protection (within 30 days) | Protect-i Extended Screen Protection (31st day – 18 months) | Price per day |
Galaxy Tab A7 WIFI (T500) | Up to RM 650 | RM 133 | RM 152 | Only RM 0.36 |
Galaxy Tab A 8.0 LTE (T295) | Up to RM 450 | RM 83 | RM 99 | Only RM 0.22 |
Galaxy Tab S7+ | Up to RM 1,300 | RM 168 | RM 189 | Only RM 0.46 |
Galaxy Tab S7 | Up to RM 1,150 | RM 168 | RM 189 | Only RM 0.46 |
Galaxy Tab S6 Lite | Up to RM 800 | RM 133 | RM 152 | Only RM 0.36 |
Galaxy Tab S6 | Up to RM 1,200 | RM 168 | RM 189 | Only RM 0.46 |
- Protect-i Program is supported by all Authorized Samsung Service Centers.
- Authorized Samsung Service Centers work with Samsung Original Parts for repair and/or replacement service.
- Only (01) one valid claim per term for hardware service.
- Protect-i Program is only applicable for devices purchased at KTS retail stores/online store within the specified purchase period.
- Service fee of RM100 to be charged upon screen replacement.
- Protect-i Membership registration is compulsory upon sign up of Protect-i Extended Screen Protection package.
Sign up for Protect-i Membership today!
Register todayProtect-i Samsung Warranty
Terms & Conditions:
- Must be a Selected OEM phone, with MCMC label. Contact KTS Outlets for further information.
- Extended Warranty Eligibility: within 6 months from purchase date.
- Screen Protection Eligibility: within 30 days from purchase date.
- COMBO Eligibility: within 30 days from purchase date
For any Repair service, you may walk in any OEM Authorised Service Centre. Samsung warranty protect-i is similar to the all new Samsung care+
For any further queries, you may call to our hotline number 1-800-88-3388 or send an email to Protect-i.assist@marsh.com
Read full terms and conditions here.
Note:
1. Photo of Phone Condition
Good Example:
- Screen must turn on
- Plain white background
- Use 2nd phone to capture the photo
- Must be full view of phone
- Screenshot not acceptable

2. Photo of Serial Number & IMEI
Good Example:
- Press *#06#
- Use 2nd phone to capture SN & IMEI photo
- Must be full photo of displayed screen
- Screenshot not acceptable

Do you know how to check the authenticity of your device?
Below are the steps to guide you on how to check if it’s a legitimate product with proper certification by SIRIM?
Go to the SIRIM website and insert your IMEI number accordingly.
Authorized Samsung Service Center
You can claim your Samsung warranty protect-i at the following outlets across Malaysia.