Samsung Warranty Malaysia – Protect-i by KTS Cellular

Enhance Your Devices with Protect-i 

The Protect-i program is supported by all Samsung Authorized Service Centers that work with Samsung Genuine Parts for repair and/or replacement service.
Do you know why it’s worth it to purchase your own phone Protection-i ? 

Benefits of Protect-i

ONE TIME FEE

Much lesser than you would pay for a replacement phone with Protect-i

GREAT SUPPORT

By reputable and reliable service providers.

TRUSTED

We have authorized Repairers to take care of your phone. 

PREPAREDNESS

Incidents happen. Protect-i can ease your burden.

 

EASY

To enroll ,  just a simple click of a button , virtually anywhere.

ONE TIME FEE

Much lesser than you would pay for a replacement phone with Protect-i

GREAT SUPPORT

By reputable and reliable service providers.

TRUSTED

We have authorized Repairers to take care of your phone. 

PREPAREDNESS

Incidents happen. Protect-i can ease your burden.

EASY

To enroll ,  just a simple click of a button , virtually anywhere.

Protect-i Device Protection for Extended Warranty & Screen Protection

Device Value (RM)Additional 1-Year warranty extension from Standard Warranty period (excluding accessories)One-time screen replacement within Standard Warranty period
BELOW 1,300RM 63RM 83
 1,301 – 3,000RM 130RM 133
 3,001 – 5,000RM 198RM 168
 5,001 – 6,000RM 330RM 250
Z FOLDRM 680
Z FLIPRM520
  • Extended Warranty is eligible to purchase within 6 months from the purchase date of Samsung devices.
  • Screen Protection is eligible to purchase within 30 days from the purchase date of Samsung devices.

You will get a call/Whatsapp from our Sales Team for activation within 24 hours after your payment is complete.

Protect-i Screen Replacement – Tablet

Device

Estimated Repair Cost

(by Samsung Service Center)
Inclusive Labour, Tape, & (Battery & Bracket for selected model)

Protect-i Screen Protection

(within 30 days)

Price per day
Galaxy Tab S8Up to RM 900RM168Only RM 0.46
Galaxy Tab S8+Up to RM 1,300RM168Only RM 0.46
Galaxy Tab S8 ULTRAUp to RM 1,750RM250Only RM 0.68
Galaxy Tab S7 FEUp to RM 800RM133Only RM 0.36
Galaxy Tab S6 Lite 2022Up to RM 700RM133Only RM 0.36
Galaxy Tab A8Up to RM 600RM133Only RM 0.36
Galaxy Tab A7 LiteUp to RM 480RM83Only RM 0.22

Protect-i Screen Replacement – Smartphones

Device

Estimated Repair Cost

(by Samsung Service Center)
Inclusive Labour, Tape, & (Battery & Bracket for selected model)

Protect-i Screen Protection

(within 30 days)

Price per day
Galaxy S22 5GUp to RM 1,100RM168Only RM 0.46
Galaxy S22+ 5GUp to RM 1,200RM168Only RM 0.46
Galaxy S22 ULTRA 5GUp to RM 1,400RM250Only RM 0.68
Galaxy A73 5GUp to RM 800RM133Only RM 0.36
Galaxy A53 5GUp to RM 750RM133Only RM 0.36
Galaxy A33 5GUp to RM 650RM133Only RM 0.36
Galaxy A23 5GUp to RM 500RM83Only RM 0.22
Galaxy A23 4GUp to RM 500RM83Only RM 0.22
Galaxy A13 5GUp to RM 450RM83Only RM 0.22
Galaxy A13 4GUp to RM 480RM83Only RM 0.22
  • Protect-i Program is supported by all Authorized Samsung Service Centers.
  • Authorized Samsung Service Centers work with Samsung Genuine Parts for repair and/or replacement service.
  • Only (01) one valid claim per term for Screen Protection Claim
  • Protect-i Program is only applicable for devices purchased at KTS retail stores/online store within the specified purchase period.
  • Service fee of RM100 to be charged upon screen replacement

Protect-i Samsung Warranty

Terms & Conditions: 

  • Must be a Samsung Brand Smartphone or Tablet. Contact KTS Outlets for further information.
  • Extended Warranty Eligibility: within 6 months from phone purchase date.
  • Screen Protection Eligibility: within 30 days from phone purchase date.

For any Repair service, you may walk in any SAMSUNG Authorised Service Centre. Coverage from Protect-i Extended Warranty is similar to the all new Samsung care+, without service fees or excess fees.

For any further queries, you may call to our hotline number 1-800-88-3388 or send an email to Protect-i.assist@marsh.com

Read full terms and conditions here.

Registration Note:

Video Guide

Do you know how to check the authenticity of your device? 

Below are the steps to guide you on how to check if it’s a legitimate product with proper certification by SIRIM?

Go to the SIRIM website and insert your IMEI number accordingly.

Authorized Samsung Service Center

You can claim your Samsung warranty Protect-i at the following outlets across Malaysia.

West Malaysia Outlet
East Malaysia Outlet